Job Description

Operations Coordinator

Illinois Tool Works Inc. (ITW) is a Fortune 200 global manufacturer with over $15.9B in revenue, known for its decentralized structure, customer-focused innovation, and operational excellence. Founded in 1912, ITW operates across 50+ countries, delivering specialized solutions through its unique 80/20 business model.

Division Overview – ITW Specialty Films

ITW Specialty Films produces high-performance coated and metallized films for industries including Financial Cards, Secure ID, Medical Packaging, and Holographics. With eight facilities across North America and Europe, we combine deep technical expertise with agile manufacturing to meet complex customer needs.

ITW offers a comprehensive and competitive benefits package including medical plan options with FSA and HSA plans, dental, prescription drug, vision, 401(k) with a company match, life insurance, wellness programs, employee discounts, 12 paid holidays per year, vacation and sick time starting in year of hire, and a corporate matching gift program for charitable donations!

Position Summary

The Operations Coordinator is a critical member of our operations team, responsible for ensuring safe, efficient, and high-quality manufacturing within a multi-shift cell. This role oversees production flow, optimizes productivity and cost, promotes a proactive safety culture, and directly supervises non-exempt production operators.

Essential Duties and Responsibilities

• Safety Leadership: Foster a proactive, safety-first culture through employee engagement and accountability. Enforce safety rules and champion continuous improvement by identifying and mitigating risks before they occur. Lead initiatives that embed safety into daily operations and team behaviors.
• Production Management: Coordinate all work cell activities from post-order entry through preparation for shipment. Create work orders, establish production schedules, allocate resources, and ensure material availability to meet customer expectations. Provide clear and consistent communication of production updates and adjustments across finance, operations, sales/customer service, and related departments. Partner with internal stakeholders to support production trials for new product development, raw material changes, etc.
• Team Supervision: Manage daily operations within the assigned work cell, ensuring performance against key metrics. Oversee team member selection, onboarding, training, performance, and compliance with company policies. Maintain a visible and approachable presence on the production floor to foster trust and encourage open communication across the cell.
• Quality Assurance and Process Improvement: Ensure adherence to established quality processes; escalate concerns promptly and implement corrective actions. Implement and refine standard operating procedures to drive consistency and quality. Utilize ITW Toolbox principles and lead continuous improvement projects with strong employee engagement.
• Customer Support: Serve as the primary contact for sales, customer service and/or customers on order status and customer inquiries. May manage order receipt, entry and confirmation processes, and support divisional initiatives including material and pricing changes.
• Other Duties: Perform additional tasks as required to support business needs

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree with 2 years of relevant experience in manufacturing operations and production supervision, or equivalent combination of education and experience.
• Experience with production scheduling, resource allocation and workflow optimization.
• Demonstrated understanding of lean manufacturing practices, quality control processes, and workplace safety.
• Proven ability to build trust and credibility with teams and stakeholders while fostering a collaborative, results-oriented work environment.
• Strong communication, problem-solving and decision-making skills.
• Proficiency in ERP systems and Microsoft Office Suite.
• Flexible to adjust work schedule based on operational needs.

Physical Demands & Working Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Onsite role in manufacturing facility with frequent movement between office and production areas. Ability to wear Personal Protective Equipment (PPE) in designated areas.
• Requires frequent sitting, standing, walking, computer use and communication.

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