About MoonPay
MoonPay is for builders with something to prove.
This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia.
AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters.
You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together.
The bar is high. The pace is real. We're building for what's next, for humans and agents.
**Recent recognition:[Forbes' America's Best Startup Employers 2026 .](
2nd in Crypto Services on [Fortune's inaugural Crypto 100](
[The Sunday Times Best Places to Work]( two years running
About the Opportunity
This is a senior opportunity for an experienced operations and program professional to own a meaningful slice of MoonPay's Trust & Safety Ops function outright. Based in our Bangalore office, you'll work closely with the Fraud and Risk Program Lead — taking the lead on operational efficiency, metrics, reporting and partner coordination for T&S Ops, with guidance and support from the Lead rather than direction on every task.
This isn't a support seat. You'll own outcomes: driving process enhancements across Ops, managing the metrics and dashboards leadership relies on, acting as the go-to bridge between T&S Ops and its partner teams, and fielding escalations directly. You'll also work alongside the Lead on the broader fraud program — tracking delivery, surfacing risk and building the reporting that keeps both Ops and Strategy work visible.
This role suits someone senior enough to run their own remit with minimal hand-holding — comfortable owning stakeholder relationships, defending recommendations to leadership, and driving improvements end to end. You'll work cross-functionally with Fraud Strategy, Fraud Investigations, Compliance, Risk, Legal and other Trust & Safety and Ops partners.
What You Will Do
#### Operational Efficiency & Process Improvement
#### Operational Metrics, Dashboards & Reporting
#### Ops Partner Coordination & Escalations
#### Ops Training & Tooling
#### Program Delivery & Governance Support (Fraud Strategy)
About You
4+ years of experience in operations, program management, or a similar ownership-driven role within Trust & Safety, fraud, risk or compliance operations; financial services, payments or crypto environments preferred. A track record of owning and driving operational improvements independently, not just supporting someone else's plan. Experience managing metrics, dashboards and reporting for an operations function, and using them to drive decisions. Comfort acting as the primary point of contact between an operations function and its partner teams, including handling escalations directly. Strong stakeholder management skills — able to influence and align partners and leadership without formal authority over them. Excellent written and analytical communication — able to turn data into clear findings, recommendations and status reporting. Comfort working with data and reporting tools (e.g. Excel, Google Sheets, AI tools, Looker, with SQL experience) to build and maintain KPI/KRI reporting. A structured, ownership-driven mindset — you drive things to completion rather than escalate and wait.Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.
Benefits & Perks
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