Systems Engineer IIPlanIT Group is seeking a Systems Engineer II for our Federal customer in the Raleigh, NC area. The ideal candidate will be a Systems Engineer to perform enterprise and local level LAN/WAN monitoring and propose enhancements that increase performance/reduce costs. This individual will be expected to work independently or semi-independently with a minimum of guidance or direction. Will provide wired switch and network operation and management in support of customer initiatives and projects.Duties and Responsibilities:Minimum of 3 years technical experience providing Service Now Tier 2 support to mitigate Service Tickets Issues/Outages/End User support needs.Monitors network hardware operations to ensure properly set configuration options.Performs cost/benefit studies of network configuration and recommends enhancements.Advises network users of hardware requirements, configurations, and limitations.Coordinates installation activities by interfacing with hardware and software planners.Instructs operations personnel on the use of new equipment.Coordinates repair of vendor-owned equipment.Maintains contact with vendors during problem restorations and advises customers and management of restoration status.Interfaces with users during the support process.May assist with strategic or tactical planning to justify, market, or manage the technology needed for successful business operations.Working knowledge of Cisco, Cisco Meraki, HP Aruba, and Juniper technologiesResponsibilities will include:Implement and maintain LAN configurations, protocols, and inventory.Troubleshoot and resolve LAN connectivity issues, including, but not limited to, switches, routers, and cabling.Document troubleshooting steps and solutions for future reference.Assist Tier 1 support in diagnosing and resolving LAN-related problems.Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.Collaborate with Tier 3 LAN Engineers for complex issue resolution.Perform duties in support of the mission as directed by USPS Management.Typically performs all functional duties independently.Required Skills:Minimum of 5 years of experience in LAN support.Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).Strong troubleshooting and analytical skills.Understanding of LAN security standards and methodologies.Strong communication and interpersonal skills with a team mindset.Ability to work independently and thrive in a fast-paced, rapidly changing environment.Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.Desired Skills:Experience with IP Address Management Systems to include voice VLAN sizing.Experience performing switch acceptance for new field sites.Experience determining whether additional measures are required beyond those provided by the infrastructure tools being deployed.Experience with other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.Education:A minimum of five (5) to seven (7) years' relevant experience.A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.Additional Provisions:Must be able to obtain a Position of Public Trust Clearance.Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.All candidates must be a US Citizen or US Permanent Resident only.Candidate must have lived in the United States for the past 5 years.Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
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